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Patient Survey Results

The Patient Experience of Care Survey collects patient feedback. This is the first national standard for collecting information on patient experiences that would enable valid comparisons among all home health agencies.

How do patients rate the overall care from the home health agency

Lahey Health at Home Massachusetts National
89% 85% 84%

This shows the percent of patients surveyed who gave their agency a rating of 9 or 10 on a scale of 0 (lowest) to 10 (highest).

Would patients recommend the home health agency to friends and family

Lahey Health at Home Massachusetts National
86% 81% 79%

Patients who got home health services during the current reporting period reported whether they would recommend the home health agency to their friends and family. This shows the percent of patients surveyed who said yes, they would definitely recommend the home health agency.

Data from medicare.gov/homehealthcompare. Collection period is July 2012 – June 2013.